What Information We Hold and Why
When you open a 21bd account, we collect the details you provide during registration — your name, email address, date of birth, and contact number. When you make a deposit or withdrawal through bKash, Nagad, or Rocket, we record the transaction reference and wallet identifier so
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we can match payments to your account and resolve any disputes quickly. We do not store your full mobile banking PIN or password — those stay inside your bKash, Nagad, or Rocket app. We also collect device and session data: your IP address, browser type, and
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the pages you visit within the platform. This helps us detect unusual login attempts and keep your account secure. If you contact our support team, we keep a record of that conversation. All data is held on secured servers and is not sold to third parties.
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Retention periods vary by data type — transaction records are kept for the period required under applicable financial regulations, while session logs are cleared on a rolling basis. Your use of this platform and the applicability of this policy depend on your local law and the
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eligible regions we serve.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.