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What You Agree To When You Use 21bd

These terms set out the rules for your account with 21bd — how it works, what we expect from you, and what you can expect from us. Access and use depend on your local law and eligible regions.

Account eligibility appliesbKash, Nagad, Rocket coveredSubject to local lawTerms updated as neededRead before you join
21bd What You Agree To When You Use 21bd
HOW WE OPERATE

How 21bd Handles Your Account and Data

We keep your account data only as long as it is needed for the purpose it was collected — typically for the duration of your account and any legally required period after closure. You can request a copy of the data we hold on you by contacting support with your registered details. Account security relies on the mobile number you register; any OTP sent to that number is the verification step for login and withdrawal. If you believe your account has been accessed without your permission, contact us immediately so we can freeze activity while we investigate.

Data Retention

We hold your account data for the period your account is active and for any retention window required under applicable rules. You may request deletion after account closure.

Account Security

Your account is tied to your registered mobile number. OTP verification is required for login and for withdrawals — keep your number secure and up to date.

Access Requests

You can ask us what data we hold on you at any time. Contact support with your registered mobile number and we will respond within a reasonable period.

Terms Changes

When we update these terms, we notify you via your registered contact. Continuing to use your account after the notice period means you accept the changes.

TERMS SUPPORT

Reach Us About Your Terms Questions

If any part of these terms is unclear or you have a question about how they apply to your account, our support team can walk you through it. Reach out through any of the channels below — we handle account and terms queries directly.

Team online

Live Chat

Start a chat from your account dashboard for questions about terms, account status, or wallet verification. Available during service hours.

Email Support

Send your terms or account query to our support address. Include your registered mobile number so we can locate your account quickly.

Help Centre

Our help pages cover common terms questions — account eligibility, wallet rules, and what happens if your account is flagged for review.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice.

These terms apply to anyone who opens or uses an account with 21bd. Access depends on your local law and whether you are in an eligible region — check before you register.

No. Your account is personal and may only be used by you. Sharing login details or allowing another person to operate your account is a breach of these terms and may result in closure.

We may suspend or permanently close an account that breaches these terms. If a breach involves a payment dispute, we will hold any pending withdrawal until the matter is resolved.

Contact our support team with your registered mobile number and request a data summary. We will respond within a reasonable timeframe and provide what we hold on your account.

If you do not accept an update to these terms, you should stop using your account and contact us to request closure. Continued use after the notice period counts as acceptance.

The core terms are the same regardless of which wallet you use. Wallet-specific steps — like the account number shown at checkout and PIN confirmation — are covered in the payments section of your account.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.